原文

Discontinuing Our Money Back Guarantee

Hello XiaoGe,

We wanted to let you know that starting June 7th, 2025, CloudCone's 7 day money back guarantee policy will be changed.

Going forward, most of our products will be non-refundable by default. This includes payments for new orders, renewals, upgrades, and add-ons. Your account’s ‘Available Balance’ can be refunded.

This change allows us to maintain competitive pricing and reduce fraud/abuse on our systems while continuing to offer you a reliable and secure service through CloudCone.

How To Confidently Place An Order.

In case you're unsure about committing long term, we recommend starting with a monthly plan of your desired service. We also encourage our users to test our network performance before ordering. You can check on latency and speed within your region using our looking glass tool: http://la.lg.cloudc.one/

If you run into any issues or need help, our support team is available 24/7.

Team CloudCone

译文

取消我们的退款保证

尊敬的XiaoGe：

我们在此通知您，自2025年6月7日起，CloudCone的7天退款保证政策将进行调整。

调整后，我们的大多数产品将默认不支持退款，包括新订单、续费、升级和附加服务的付款。您账户中的"可用余额"仍可申请退款。

这一调整将帮助我们保持具有竞争力的价格，减少系统上的欺诈和滥用行为，同时继续通过CloudCone为您提供可靠安全的服务。

如何放心下单？

如果您不确定是否长期使用，我们建议您先从所需服务的月付方案开始。同时，我们也鼓励用户在订购前测试我们的网络性能，您可以通过我们的Looking Glass工具（http://la.lg.cloudc.one/）查看您所在地区的延迟和速度。

如遇任何问题或需要帮助，我们的支持团队全天候为您服务。

CloudCone 团队

好了，这次CC的7天无理由退款也没得了~（当然多数商家也是不支持无理由退款的）